FAQs

All the latest Q&As are created directly correspond to the real questions and answers by professionals and ensured by experts to guarantee the accuracy. If you understand the knowledge points provided in our Q&As, you can pass the exam easily.

All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.

The free update offer is only valid for one year after you’ve purchased the products. If you still want to update your questions after one year, login your account in our site, and you can get the new one with 50% discounts.

After your order has been confirmed, you will be able to download the product instantly. You need to log in your account-click My Account-click the Invoice or Detail, then you will go to the download page. Click the download button to download the product.

If it shows “Exam updating. Please donwload it later.” It means there are latest updates for your exam and our expert team is revising the exam. We will send you it via email or you may download it later.

You can enjoy one year free update after your purchase.

Product validation period cannot be extended. But you can renew your product. Please login your account and click the ‘Renew’ button next to each expired product in your User Center. Renewal of expired product is 50% of the original price and you can use it for another one year.

For Lab user, Adobe Reader and AVI player are required.

Set WinZip as your primary decompress tools which you can download winzip.

We have multiple solutions for payment. Best is Master or Visa card.

You may contact us to report the case and we will help you to reset your password.

We respect your privacy and, therefore, we do not sell or rent the personal information you provide to us to any third party you do not wish us to do so. Upon your request, we will not share your personal information with any unaffiliated third party. One of our highest priorities is to ensure your privacy and peace of mind by employing some of the most advanced online security in the industry. Every step of the way, we provide you with the state-of-the-art encryption of all data transmitted between your computer and our secure site.

We use the US dollar as the currency in most of our transaction and if you paid in other currency such as Pound, Euro or any other, they will be converted using our real –time currency exchange, so there may be different of your bill.

We do not charge any extra fee. But you may be charged the transaction fee by your bank. You can contact your bank to make sure. We do not take any extra money from our customers.